Enterprise Managed Services (IT)

PCS's complete Managed Services package means the internal utility network is professionally monitored, resulting in increased performance, security, and reliability - immediately, and all of this at an affordable price. The utility can determine the extent of the monitoring services and the devices to monitor, allowing complete flexibility in the service provided.

Reducing Complexity, Gaining Advantage
The complexity of IT, and the perception of increased risk, can be a barrier to adopting new systems and networks for many small and mid-sized businesses. However, the application of new and improved IT solutions can create real opportunities to increase efficiency and competitive advantage.
To gain the advantages of IT without the risk and complexity, contract managed services from PCS. PCS will help make sure that IT remains an asset to your business and help optimize your returns from your technology investments. For example, the managed services platform PCS uses provides the ability to easily monitor, track, and manage the life cycle of each IT asset from purchase through retirement, making sure you get the most out of vendor warranties, and maximizing its performance and value along the way.
PCS can perform system-wide trend analysis and identify specific ways to optimize configurations, streamline processes, and reduce operational risks with your IT. The result is that you get to take advantage of new technical solutions without having to worry about how to manage or maintain it, and you can be confident that the value of your IT investment is being protected.
Solution Overview

Managed Workplace consists of:
On-site Manager
A single, lightweight piece of software, installed once at each customer site. The On-site Manager automatically performs secure, comprehensive scans of customer environments to gather the up-to-date information that solution providers need to manage their customers' IT assets with unparalleled efficiency.
With On-site Manager, PCS can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VOIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SAAS resources, virtual machines and much more.
Service Center
A powerful, web-based, centralized dashboard allows PCS to:

• view the asset health and performance data sent by the On-site Manager
• drill down to details as required
• perform rapid remote remediation
• configure advanced services
• produce a range of useful reports so you'll know exactly what's going on in your environment; and much more Consultative Business Reviews PCS is well-equipped to perform regular business reviews with you. Acting much like the Chief Information Officer of a large business, they can review the past performance of your IT assets, assess the overall health of your IT infrastructure, plan for future capacity requirements, and consult on industry trends and new technologies.
  For example, you can choose to receive an Executive Summary report on a regular basis. This report is generated from the detailed operational and system data gathered from 24 X 7 best practices monitoring of your IT assets. This report provides an overview of the status of your IT health, including hardware and software inventory changes, patch status, security vulnerabilities, total alert counts for your workstations and servers, and a summary of remediation and maintenance actions performed by PCS.
  With access to detailed performance data on your IT assets, and armed with the knowledge to expertly manage your systems, software, security, and solutions, you can count on your Managed Services Provider to support you in making the right IT choices and investments for your business.

Comprehensive Reporting and Expert Advice

    Some of the many services that can benefit your utility with PCS include:

Software Assessment
Using a detailed software inventory report, PCS can review current deployment and version levels to ensure compliance with existing contracts and to forecast future needs and upgrades. PCS can also be alerted when new software is installed and create reports to identify new software that may represent a security threat or non-compliance.

Bandwidth and Website Monitoring
PCS can even assist by monitoring Internet usage and identifying areas of savings, or help you manage your available network bandwidth. Website monitoring includes your corporate site or any external sites you depend on to run your business.

Green Computing
Ask for support in achieving more effective power management of your IT assets, which can reduce your energy consumption and carbon footprint, resulting in cost savings.