Mobility
Seamless connection between customers, office, and field teams.
Intuitive and secure mobile solutions
A core benefit of PCS software lies in mobility, facilitated by its web-based platform Springboard, enabling access to modules and applications anytime, anywhere, with additional features such as MCA, MSO, Customer Portal, Integrated Messaging, and PCS Notify (Text), emphasizing convenience for office personnel, field crews, and customers.
Mobility solutions enhance operational efficiency and customer satisfaction by providing seamless access to applications and data anytime, anywhere. With mobile devices, utility teams can monitor infrastructure, respond to outages, and maintain reliable service, all while on the go. Customers also benefit from improved communication and more convenient options for paying bills and reporting outages.
Customer Portal
Utility customers entering the Customer Portal environment will have access to a wide range of options from reviewing financial transactions, statements and consumption history, monitoring customer service programs, submitting requests for service work, and making an online payment.
Phone Application
All the features of the Customer Portal available in a pocket-sized, mobile application.
Integrated Messaging
Integrated Messaging (IM) provides the powerful foundation for a utility to develop an automated outbound email communication tool. IM allows for direct communication with your customers via numerous notifications.
PCS Notify/Text
Leverage the ubiquity of mobile phones by establishing a direct line of communication to your utility customers with text notifications.
Meeting Registration
A utility software application that allows utility customers to effortlessly register online for events, such as annual meetings. It provides utilities with streamlined event management tools including attendee tracking and report exporting.
Mobile Board Packet
Go paperless with BoardBusiness. Plan upcoming meetings, deliver related documents, and store information from previous meetings electronically.
Mobile Service Orders
Create service orders in Billing, then use Mobile Service Orders to eliminate the paper. Dispatch, work and close orders electronically to field personnel using a mobile device.
Mobile Readings
Streamline field data collection with real-time access and intuitive tools, ensuring accurate, efficient data capture for better decision-making and operational insights.